Accessibility Statement

Our commitment and standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard most widely referenced for accessible web design. These guidelines explain how to make digital content more perceivable, operable, understandable, and robust for people with a wide range of abilities.

Accessibility is an ongoing process. We are actively working to identify and resolve barriers across our website and patient platform, and we review accessibility as we add and update content and features.

Measures we take

• Designing with sufficient color contrast, readable text, and clear structure.
• Supporting keyboard navigation and assistive technologies such as screen readers where feasible.
• Providing text alternatives for meaningful images and labels for interactive elements.
• Reviewing new pages and features against WCAG 2.1 AA criteria as part of our ongoing work.

Requesting accommodations or assistance

If you have a disability and need help accessing any part of our website, completing intake, or communicating with our care team, we want to assist you. Contact us and we will work with you to provide the information or service you need in an accessible way.

Email: [email protected] · Phone: (786) 574-2428. Please tell us the page or task involved and the assistance you need, and we will respond as promptly as we reasonably can.

Reporting an accessibility barrier

If you encounter a barrier on our website, please let us know. When you report an issue, it helps to include the web address (URL) of the page, a description of the problem, and the browser, device, or assistive technology you were using. We use this feedback to prioritize fixes.

Third-party content

Some parts of our experience rely on third-party platforms and content that we do not fully control — for example, our patient-record and scheduling tools or embedded media. We choose vendors with accessibility in mind and encourage them to meet recognized standards, but we cannot guarantee the accessibility of third-party content. If a third-party element creates a barrier for you, contact us and we will help you access the information or service another way.