Transparent pricing and fair policies. We want every patient to understand exactly how refunds, cancellations, and billing work before starting any service with ElevateMD Clinic.
ElevateMD Clinic is committed to transparent pricing and fair policies for every patient. This Refund & Cancellation Policy outlines how refunds, cancellations, and billing adjustments are handled across all services, subscriptions, and memberships offered by ElevateMD Clinic (operated by RegenHairSolutions LLC).
This policy is designed to be straightforward and is intended to work in conjunction with our Terms of Service. By purchasing any service, subscription, or membership from ElevateMD Clinic, you agree to the terms outlined in this policy.
All clinical evaluations at ElevateMD are conducted by board-certified physicians. If a physician determines that a patient is not a candidate for a requested therapy and denies the evaluation, the patient will not be charged for the evaluation.
If a clinical evaluation is approved and treatment is prescribed, the evaluation fee is non-refundable. Physician time has been rendered to review the patient's medical history, assess eligibility, and develop a treatment recommendation. The evaluation fee reflects the value of that professional medical service regardless of whether the patient elects to proceed with the prescribed treatment.
Once a prescription order has been submitted to the pharmacy for compounding and fulfillment, the order cannot be cancelled or refunded. All compounded medications are prepared specifically for the individual patient and, by law and safety protocol, cannot be returned, restocked, or reused once dispensed.
This policy applies to all prescription and compounded therapies offered by ElevateMD Clinic, including but not limited to:
If you experience an adverse reaction or clinical concern related to a dispensed medication, please report it immediately to [email protected]. Our medical team will review your case and determine the appropriate clinical response.
Clinical concerns do not create an entitlement to a refund on dispensed medications. Patient-specific compounded therapies cannot be returned, restocked, or reused once they have been prepared and shipped.
Prescription subscription services (including NAD+, Sermorelin, Longevity Stack, and injectable therapies) are set to auto-renew on a recurring monthly basis. Each renewal triggers a new pharmacy compounding and fulfillment cycle.
To cancel a recurring prescription subscription, patients must email [email protected] at least five (5) business days before the next scheduled renewal date. Cancellation requests received fewer than five business days before renewal may not be processed before the next billing cycle.
Once a renewal charge has been processed and the order has been submitted to the pharmacy, the charge is non-refundable. No prorated refunds are issued for partial billing periods or unused portions of a subscription cycle.
ElevateMD offers two membership tiers:
Both membership tiers may be cancelled at any time. Cancellation takes effect at the end of the current billing period. You will retain access to membership benefits through the remainder of the period for which you have already been charged. No prorated refunds are issued for partial billing periods.
Cancellation of Optimize will result in loss of the 25% member discount on all future orders. Any active prescription subscriptions will revert to standard pricing at the start of the next billing cycle following Optimize cancellation.
Laboratory panel orders may be cancelled within 24 hours of purchase for a full refund, provided the order has not yet been processed, shipped, or requisitioned to the laboratory partner.
Once a lab panel order has been processed, a requisition has been generated, or a specimen collection kit has shipped, the order is non-refundable. Completed laboratory tests — where a specimen has been collected and submitted for analysis — are non-refundable under any circumstances.
Scheduled physician consultations may be cancelled or rescheduled at no charge if notice is provided at least 24 hours in advance of the scheduled appointment time.
Consultations cancelled with fewer than 24 hours notice, or appointments where the patient does not attend (no-shows), are non-refundable. The consultation fee will be retained in full to account for the reserved physician time.
To request a refund for any eligible service, please email [email protected] with the following information:
Our team will review your request and respond within two (2) business days. All approved refunds are processed through Stripe and returned to the original payment method on file. Please allow 5–10 business days for the refund to appear on your statement after approval.
We strongly encourage patients to contact ElevateMD directly at [email protected] before initiating a chargeback or payment dispute with their bank or credit card company. Our team is committed to resolving billing concerns quickly and fairly.
If a chargeback or payment dispute is initiated without first making a good-faith effort to contact ElevateMD directly, the patient's account may be subject to suspension. Access to all services, subscriptions, and membership benefits may be paused until the dispute is resolved. ElevateMD reserves the right to pursue recovery of any amounts owed, including chargeback fees, through all available means.
ElevateMD Clinic reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. For material changes that significantly affect patient rights or obligations, we will provide notification via the email address associated with your ElevateMD account.
Continued use of ElevateMD services following the posting of a revised policy constitutes acceptance of the updated terms.
If you have any questions about this Refund & Cancellation Policy, please contact us: